Smooth CE 3.0DS Elliptical Review
| Product Code | B004AJ7O0G |
| Product Rating |  |
| Price | $893.73 |
| Where To Buy | See More Details |
| Customer Review | See More Reviews |
* Special discount only for limited time
Product Details
- Amazon Sales Rank: #615002 in Sports & Outdoors
- Size: Large
- Color: Black
- Brand: Smooth
- Model: SME-CE-30DSI
- Released on: 2011-12-07
- Dimensions: 71.00" h x
27.00" w x
57.00" l,
150.00 pounds
Features
- Dual Color LCD display including 15 programs
- MP3 Audio System
- Integrated Reading Rack/Media Shelf
- Extended 18-inch Stride Length
- Hand Grip and Free Wireless Heart Rate Transmitter
- Blue BackLit display including 15 preset programs
- Ergonomic pivoting with orthopedic cushion
- Extended 18" Stride Length
- Warranty: Lifetime on Frame and Braking System, 3 years parts and electronics, 2 years in home labor
- Dual Color LCD display including 15 programs
- MP3 Audio System
- Integrated Reading Rack/Media Shelf
- Extended 18-inch Stride Length
- Hand Grip and Free Wireless Heart Rate Transmitter
- Blue BackLit display including 15 preset programs
- Ergonomic pivoting with orthopedic cushion
- Extended 18" Stride Length
- Warranty: Lifetime on Frame and Braking System, 3 years parts and electronics, 2 years in home labor
Product Description
Smooth Fitness SME-CE-30DS Features: -Trainer. -Space-saving elliptical with 2-in-1 functionality. -Dual motions, this unit quickly converts from an elliptical to a stair stepper. -Magnetic braking system. -16 Challenging programs and water bottle holder. -Compact, versatile design. -2 in 1 Stepper and elliptical motion. -Dual color LCD display, moving handlebars. -Lifetime warranty on the frame and braking system, 3 years on all parts and electronics and 2 years in home labor. -Assembly required. -Stride length: 21". -Dimensions: 71" H x 27" W x 57" D.
Customer Reviews
Most helpful customer reviews
14 of 15 people found the following review helpful.
By Manish Kasotiya
Read post-purchase reviews and save hassel. My husband did not and now regrets.[...]Smooth Fitness CE 3.0DS Elliptical (Sports)Unit arrived on time.Problem1# Broken front right plastic part (arrived in shipment) was replaced on time.Problem2# Flywheel was making scrubbing sound even before assembly. Had to post video of scrubbing noise to convince service department of the problem.After assembly, left pedal worked smoothly without any issues. Right pedal is going inwards at an angle when unit is in action.Scrubbing problem:Third party service technician came twice to fix the issue and could NOT. Feedback to Smooth's service team was given promptly by the service technician on call however no conclusive action has been taken. After several calls to Sales Manager(Ed), Customer Service Manager (Linda M.), Service Department, I got a call after 3 working days from service department without a plan on fixing the issue. The guy did not recall the problem even though he was the same guy who worked with service technician a few days ago on debugging the very same problem. Unit Service department is ill-prepared, ill-committed on fixing customer issue.My $1100 are sitting as scrap metal for nearly 2 months in my workout room and I am helpless. SMOOTH does not live up to its market reputation!Final kicker: Charging return shipment cost (within 60day return policy) on a DEFECTIVE unit to the customer. What a rip-off! Might as well throw money in garbage and save the hassle.Summary:1. Sent defective unit2. Not able to fix issue for more than a month since reported3. Charging return shipment cost (within 60day return policy) on a DEFECTIVE unit (from very 1st day) to the customer4. Lack of communication between third party technicians and service team of Smooth5. Irresponsible service department:a) Does NOT show trust in third-party service contractor feedbackb) Does NOT keep customer updated on the status and NOT keep commitments on updates (Specially Supervisor)c) In-capable of diagnosing the problem. Seems to be masking it by sending replacement parts and hoping to fix the issued) Calls customer without reading problem description and without any plan on fixing the issueLatest 12/13/2011: Shipped replacement unit. Customer Service Manager Linda M. wrote 12/2 to my husband that they will pick up the defective unit. Now she says that he agreed to ship only console on 12/5 and dispose the rest ourselves. Since when "Console" became the defective part that he agreed to ship.In Summary: Customer service department creates lies for their benefit and don't mind making a painful situation worse for the customer.Any company with a sensible customer service would have picked up the entiredefective unit and assembled the replacement unit as a goodwill gesture since their brand new unit was defective from day 1.
4 of 4 people found the following review helpful.
By Tim
I spent quite a bit of time researching ellipticals to find the one that fit my needs the best. I sure am glad I chose the Smooth Fitness CE 3.0 DS! From assembly to long workouts, this machine is incredible. It took maybe an hour to put together and I was impressed with the quality of materials. I am a mechanical engineer by trade and found the instructions and parts to be of high quality. For a machine with a relatively small footprint and somewhat light weight(140 lbs), it is extremely stable, even at higher speeds. I am 6'1" and about 215 pounds and noticed only a slight bit of movement at higher "peddling" speeds. The different programs are great for different types of workouts and the ability to change from an elliptical to a stair stepper in less than a minute is a huge bonus. I use it about 4 times per week and have owned it for about 6 months and it is still as sturdy and quiet as the day I bought it. I would highly recommend this product to anyone looking for a sturdy, compact machine with lots of programs.
3 of 3 people found the following review helpful.
By Suloo
This machine has many problems and few solutions. The customer service department is less than helpful...much less. I have promises, I have assurances, and I have reassurances, what I don't have is action. I have a machine that is NOT smooth at all. The pedals don't line up right and it makes the most awful noise squeaking. My only recourse thus far as told to me by the company is to send it back (on my dime) and they will look it over and refund my money less the repairs required to fix it. I will use it as an hat hanger, first. If you want the quality you pay for, buy some other brand. And read the other reviews, seems Smooth Fitness pays for reviews!
No comments:
Post a Comment