TruPace E250 Elliptical (Large) Review
| Product Code | B005ZZLGSU |
| Product Rating |  |
| Price | $838.11 |
| Where To Buy | See More Details |
| Customer Review | See More Reviews |
Product Details
- Amazon Sales Rank: #1102840 in Sports & Outdoors
- Size: Large
- Brand: 1800Treadmill
- Model: TME-E250
- Released on: 2011-10-11
- Dimensions: 15.00" h x
15.00" w x
20.00" l,
25.00 pounds
Features
- Pivoting Foot Pedals
- Magnetic Braking System
- Color Touch Screen LCD Display
- Mp3 Compatible with 2 Speakers
- 18? Stride Length
- Pivoting Foot Pedals
- Magnetic Braking System
- Color Touch Screen LCD Display
- Mp3 Compatible with 2 Speakers
- 18? Stride Length
Product Description
The TruPace E250 elliptical is designed for your most intense workouts. The E250 elliptical includes a color touch screen LCD display, 22 challenging programs with 4 user profiles, a integrated sound system and a long 18" stride length.
Customer Reviews
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So much promise, but so much fail
By Edward Martin III
We bought a Trupace E250 elliptical trainer in September 2011. After eight weeks of not-arriving, we finally (after seven e-mails) stopped calling TruPace and started calling the carrier. According to the carrier, the elliptical had never even been loaded.Eventually it arrived. Two months after being ordered.There was a manufacturing defect such that we could not assemble it properly -- alignment holes in the main post had been mis-drilled. After a month of back and forth, eventually, a fella came out and fixed it by grinding the holes.We thought it was odd that the computer required reprogramming of the date and time every single time we used it, even if only a few minutes away. I wrote to the company about it, and some other computer-related issues. Whoever wrote the software needed to try using it -- the language is bizarre and some of the options and menus make little or no sense ("go exercised"...? There are "save" and "recovery" options, but they appear to do absolutely nothing). The manual is somewhat helpful as far as construction, but pretty much completely unhelpful as far as operating the computer.Every once in a while, the computer wouldn't start up right, the colorful screen just locking on random geometric shapes or numbers. The only fix we had for this was to leave the machine alone for fifteen minutes and hope it Magically Healed afterward.Of course, there were regular e-mails and calls to Customer Service about it.By the time January 2012 rolled around, the computer had pretty much become about as schizophrenic as I've ever seen a computer. It resets regularly, displays weird numbers on occasion, and now it uses Bizarro-World settings to set the resistance of the wheel. That is to say, it does exactly the OPPOSITE of what it's supposed to do. When it's supposed to set the wheel for low resistance, it sets it for maximum. When you tell it to set the wheel at maximum, it practically rolls free.Eventually someone came out and replaced the computer. According to the manufacturer, however, the computer is not SUPPOSED to keep track of the day and time (apparently, they couldn't afford to add a clock...?!), but you still have to enter it manually every single time you use the machine. This is tedious.What makes this so senseless is that the machine ALSO makes you give it all kinds of physical and health data, which it DOES save, for each user. So, it can save user data, but not the date. Dumb.After the new computer was installed, I cracked open the old one to check it out. Apparently, there's all kinds of capabilities here that the manufacturer doesn't let you know about or use. It has a USB port connector on the motherboard, and appears to even possibly have some sort of bluetooth capability. Why, I have no idea, nor do I have any idea why when you start it, each time it must declare "22.0" and then force you to re-enter the date and time -- even if you just did a few minutes before.Mechanically, the device appears sound once you get past the misaligned holes, but the computer glitching makes it a real pain in the ass to use.That aside, the customer service is atrocious. I've never known customer service to be so unresponsive before. Even when I DID receive email, it was to tell me that they were concerned about my issue and were passing my information to their service department (there was no followup). I've been going back and forth with these guys for FIVE MONTHS. Except there's no real "back." If this place were within driving distance to me, I would take this thing to their door and demand a replacement, which I would assemble and test right in the factory (because I have disassembled and reassembled it enough to know how to do it quickly.September 8, 2011 ordered.October 24, 2011 arrived and assembled.November 5, 2011 manufacturing defect corrected enough to operate, computer problems first notedJanuary 25, 2012 finally get someone on the phone about the failing computer. They promise to call back within 48 hoursearly March 2012 -- computer replaced. Technician says "I don't know why they just didn't send you a new computer -- getting us involved seemed like a big waste of time."
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